Update for former Sabal Trust Company Clients

Frequently asked questions

• Will my relationship management team or key contacts change?

  No. The team that handles your accounts will remain the same, and their contact information will remain the same. The contact information for your team is available on your statement or you may call us at (866)447-2225.

• Will my online access to my account information change?

  No. You will continue to access your account information as you continue to do so today through the Sabal website or a bookmarked link. After 90 days, the Sabal website will redirect you to the Hancock Whitney website, where you can access your account information through one of the following drop down options:

  • Sabal Client Login
  • Sabal Partner Login
  • Sabal Total Wealth

  For all current online portal users, your username and password will stay the same. If you have any questions, please do not hesitate to contact your relationship management team.

• Will this acquisition change how I work with you?

  Beginning May, 5, 2025, you will see the transition of the Sabal Trust website, client portals, and other applications to the Hancock Whitney website. Later this year, all Sabal locations will be rebranded to Hancock Whitney, but the personalized care, expertise, and professionalism you've come to know and trust remains unchanged.

• Will this affect the quality of service I receive?

  Maintaining and improving service quality remains a top priority. This acquisition allows us to enhance our offerings and provide even greater value with an array of products and services, including a full investment platform, financial and estate planning, specialty asset management, comprehensive banking solutions, and tailored lending options designed to support your family's financial needs.

• Will the company's leadership or direction change?

  Our leadership remains committed to delivering the best possible service to you and our core mission and values remain the same.

• Will there be a change in the investment management style or process of my account moving to Hancock Whitney?

  There will be no changes to the management of your investments. Of course, we will continue to monitor and react to market and economic conditions and adjust your portfolio accordingly. Our investment philosophy and process will also continue to evolve as it has in the past. We anticipate that the broader resources and insights of the combined investment organization will allow us, over time, to offer new thinking and new approaches built upon the solid foundation already supporting your portfolio.

• Will my account number change?

  No. Your account number will remain the same.

• Will my account statement change?

  No. The look and layout of your account statement will remain the same.

• Will the fee or fee cycle on my account change?

  No. There is no impact on the amount of fees charged to your account. Also, the timing of when the fee is charged will remain unchanged.

• What is your privacy policy?

  The Hancock Whitney privacy policy can be found here.